Help
How can we help you run — or join — a better night?
Step-by-step guides for hosts, singers, and venues: join a gig, run the queue, book a host, and more.
Getting started as a host
Create your first gig, get singers on the queue, connect venue displays, and run your first night with Karaoke Name.
All guides
For craft and business articles, see Academy.
Host Setup
Auto Host
Turn on Auto Host to open the player, start the ready Active singer on the playback computer, and queue the Request Pool — Fair by default.
Songbook and player folders
Upload karaoke catalogues for singer search, mount the song folder on the playback machine, and Play from any other logged-in host screen.
Display Branding between songs
Set what the venue TV shows between singers — host default, gig or venue media, Force or Hide, and visualizer behind branding.
Getting started as a host
Create your first gig, get singers on the queue, connect venue displays, and run your first night with Karaoke Name.
Host Insights
Open Analytics after a night: date range, venue filter, request volume, wait time, peak hours, and what the numbers mean.
The Controller and The Rig
What The Controller vs The Rig includes, why the player is included during beta, trial prices, and how to manage or resubscribe.
Connecting your laptop to venue audio and visuals
How to connect your laptop to the venue's TV and speakers—HDMI, extended display, Toggle Player, and the two venue pop-outs.
Running the queue
How to move requests from the Request Pool into the Active Queue — Fair piles, peel, walk-ins, and songs already sung tonight.
Request window and singer notifications
Set Last Request Time, close the list with No More Requests or End Gig, and see who gets phone push on this gig — not other nights.
Understanding Beat Detection and visualizations
How the Karaoke Player's visualizations and beat detection work, including Beat Ring, Visualization Quality, and Rig access.
We've got your back
If something feels unclear or broken, reach out. We reply in Messages and will walk you through it — no question is too small.